Who are we<\/p>\n\n
The following terms and conditions apply to the purchase of any premium plugin or theme from the Close\u00b7technology store. If you do not agree with them, you can consult us beforehand or not proceed to the purchase of our products. Our products are on sale for people over 18 years old.<\/p>\n\n
We reserve the right to change the conditions at any time prior publication on our website.<\/p>\n\n
To know the treatment we make of the data provided, you can consult our\u00a0privacy policy<\/a>\u00a0and cookies<\/a>.<\/p>\n\n Support<\/strong><\/p>\n\n We provide personalized support for our premium plugins purchased under the following conditions.\u00a0Support expires one year after purchase. Each purchase involves support for a single linked website or service<\/strong>. It will not be possible to move support from one site to another, and it will only be granted on a one-off basis when it is really justified. In any case, if a support ticket associated with a domain has already been attended, said support cannot be moved to another domain, for the same order.<\/p>\n\n Support includes:<\/p>\n\n Outside that period the user therefore has no right to download the plugin (which will be updated to its latest version).<\/p>\n\n Basic support does not include installation and configuration assistance, unless it is indicated as such within the specific product (plugin or theme).<\/p>\n\n It is possible to request updates to the plugin while your order is in support, if the support expires, you will have to renew it in order to continue having updates to the plugin.<\/p>\n\n Support is offered by email through\u00a0<\/em>info@close.technology\u00a0or through the forms placed in each of the plugins. We tend to be quick to respond, unless you catch the whole team on vacation.<\/p>\n\n To support you, sometimes, we will ask you for certain accesses or some data about the site or the gateway. These plugins work on thousands of sites some of them and their operation is guaranteed by Close\u00b7technology. If something doesn\u2019t work, the problem comes from a bad configuration or some kind of conflict with your hosting, your site or another plugin. We don\u2019t mind spending the necessary time to solve it, but we will always try to do it in the fastest way for both parties. If for some reason, you prevent us from doing it in the simplest and most practical way for both parties, time will multiply exponentially, so we will consider that you are putting obstacles to offer you support and we can not assure you that we will give it to you in those conditions.<\/p>\n\n Multi-site use<\/strong><\/p>\n\n Each purchase entitles you to use the plugin indefinitely (forever) on\u00a0a site<\/strong>. If you want to use the plugin on multiple sites, you\u2019ll need to purchase the plugin multiple times. We consider a purchase an order with a single product, or if the order includes N items of the product, then each item of the order. If it is the same site, but with different domains, we will consider that it is really different sites, so you will have to buy a plugin for each domain.<\/p>\n\n If you are going to need the plugin on several sites, take advantage of our\u00a0discount policy<\/strong>, in which, for the purchase of:<\/p>\n\n If you have previously purchased a plugin, write to us to offer discounts similar to these for your next purchases.<\/p>\n\n Violation of License Terms<\/strong><\/p>\n\n If any of the license terms described herein are violated, Closemarketing, SL will cease to offer support to the company or natural person that has broken the terms of the license. The fact of losing support will also imply the loss of the right to obtain updates. The company reserves the right to exercise other types of legal actions in case it deems it appropriate.<\/p>\n\n Payment methods<\/strong><\/p>\n\n The accepted forms of payment for our products are:<\/p>\n\n